We combine research, innovation and business knowledge gained over 20 years of software maintenance to help solve today's industry problems. Whether you are looking to manage your software maintenance supplier, drive cost reduction and improve software maintenance performance management or gain new insights, the S3M coaching, provided by the authors, offers a broad range of capabilities to enhance and streamline the software maintenance processes and functions. The S3M is designed to deliver rapid returns on investment and tangible, long-term benefits.